Refund & Replacement
Thank you for shopping with Gulfique. We are committed to providing a smooth shopping experience and ensuring customer satisfaction.
Replacement Eligibility
If you receive a product that is Incorrect, Faulty, Damaged, or Broken during delivery, you may be eligible for a replacement.
Replacement Timeframe
Gulfique will cater to all complaints received within 30 days of delivery. Requests within the first 7 days are processed free of charge. After 7 days, it will be reviewed according to our guidelines.
How to Request
To initiate a request, contact our support team with your order number, a clear video showing the issue with the product, and a brief description of the problem.
Warehouse Return
Ship the item in original packaging to: Tazah Global LLC, Warehouse # 13, Plot # 4488, Al Sajaa Industrial, Sharjah, UAE. A free replacement will be dispatched within 5 working days after inspection.
Courier Collection
We may schedule a replacement collection within 14 working days. Please pack the product securely in its original packaging and accessories so the courier can collect and swap it.
Non-Eligible Cases
We do not offer replacements for: Change of mind, incorrect orders placed by the customer, damage caused by misuse/negligence, or normal wear and tear.
Refund Policy
We do not offer cash refunds. Orders are strictly eligible only for replacement in cases where the product received is faulty, damaged, broken, or incorrect.
Get in Touch
For shipping-related questions or assistance:
Email: gulfique.store@gmail.com
Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM (UAE Time)